rear window to soft top

heathstimpson · August 3, 2004, 08:18

I have spent 90 minutes searching Spdyerchat with no luck; how do they refer to their soft top as I seem to get info on everything else but what I want s:?: :?: s:?: I also remember a case on here where a lady had to argue with her dealer to get it replaced after the glass broke but can I find it s:shock: :shock: s:shock:

Tem · August 3, 2004, 10:41

I'll try to find them later today, kinda in a hurry right now s8)

s8)

heathstimpson · August 7, 2004, 08:23

Its taken a long time but got the decision back from the warrenty guru and they will replace the hood s:)

s:) It will have to be shipped out to a specialist so will still not be back too quickly. I missing the old 2 in this lovely weather s:cry: :cry: s:cry:

heathstimpson · August 8, 2004, 06:57

Quote from: "krisclarkuk"As for why i was at the dealers... 20k mile service... but i will hold off slagging off the dealers for another post s:x :x s:x s:wink: :wink: s:wink:

Kris what was the outcome of your service. Did they charge for the precat inspection etc s:?: :?: s:?:

Anonymous · August 10, 2004, 22:29

Interesting to see that you hood has been replaced under warranty. Mine is still a problem. When you pull top back up, it doesnt fit properly in the plastic trim that runs around the side windows. Anyone any thoughts how to rectify it?

Also what dealership have done yours under warranty?
regards

heathstimpson · August 27, 2004, 17:06

Back from my holiday and the car is now done. It got delayed even further as the dealership (Steven Eagel in Milton Keynes) had to justify the fitting cost by a specialist to the warrenty department. Haven't been able to fully check it over yet but looks to be a good job. After over a month the car is finally back but its raining s:cry: :cry: s:cry:

Anonymous · August 27, 2004, 17:12

Glad you got it back.

Hope everything is water tight as this weather will find it out.

heathstimpson · August 28, 2004, 07:04

Quote from: "roadsterman99"Hope everything is water tight as this weather will find it out.

Well it pissed down yesterday and it seems all dry inside so hopefully all is ok s:wink: :wink: s:wink:

MRMike · August 29, 2004, 00:31

Well add another shattered rear screen to the list! Coming back from a friends wedding party, and at 11 o'clock go to get in the car and the Girlfrend for the first time ever says "put the roof down". s:twisted: :twisted: s:twisted: Now it was a lot colder than it has been recently, and resultingly the roof was tauter than usual. Of course I applied the same force, and hey presto. Smashed screen. Gutted.

Plus my hands is a real mess to boot. Nice. Definitely not less than 5 degrees so we'll see what materialises.

heathstimpson · August 29, 2004, 06:21

I know how you feel only too well. If the warrenty paid up for mine there should not be a problem with your claim. I'm still getting bits of glass out s:shock: :shock: s:shock:

MRMike · August 31, 2004, 21:53

I trawled around loads of different garages, only to find the same answer at each "that part is not covered under warranty". Which I find appaling, fair enough the glass isn't covered but why do I have to buy a roof as well? They wouldn't budge even when I said I'll pay for the glass and labour, if you put the roof through warranty. No way.

Also various garages categorically stated that I wouldn't be able to attach the japan parts window as it needs to be sealed at the factory.

One call to Autoglass later, and they're coming tomorrow to repair my window. Even better I then phoned up the insurance company, and the glass is covered, so for £50 excess I'm having it repaired on my drive at home. They also mentioned that it was a common problem with the MR2, and said they had fitted one the previous week to a guy who had slammed his car door for it to smash. Of course Toyota don't aknowledge a problem. The fact that 3 out of 400 odd people have had their screens smash indicates to me that they are a bit fragile.

Ultimately I am absolutely disgusted with Toyota customer service, who wanted £2300 off me for a new roof, when they themselves would probably have sourced the glass from Autoglass.

Anyways rant over, but please if this happens to anyone else, give autoglass a call first, because Toyota are useless frankly.

Anonymous · September 1, 2004, 13:37

Have they fitted your window mate?

Be interesting to know how it went.

MRMike · September 1, 2004, 17:14

Okay Autoglass were a complete waste of time, came out to the car to fit said window, only to find they couldn't fit it because of the seal, saying they wouldn't touch it ! s:twisted: :twisted: s:twisted:

Anyways went back on the Toyota trail, and after speaking to a different garage there is apparently a 'kit' which comprises the back window, and the sealent required. All fitted for £297! What really annoys me is that every single dealer I have rang, have said i need a new roof which would of cost ITRO £2k. Frankly i'm still disgusted with Toyota, because yesterday I could very well have given permission to start the work for that amount.

So the car is booked in on Friday to have the new window replaced. I'll probably find there is no kit when I get there, but hopefully should be sorted now!

Anonymous · September 1, 2004, 17:24

If there is indeed a kit, any chance you could tell us which garage, so that at least when it happens to someone else, they can say... "if you phone x garage, they'll tell you the kit's availalble and tell you where to get it".

markiii · September 1, 2004, 19:26

Mike,

Can you get teh part number for us.

MRMike · September 1, 2004, 19:43

Will do! I'll let you know on Friday

heathstimpson · September 1, 2004, 20:49

Surely Mike if my new hood was paid for under warrenty for exactly the same fault, yours should be. I would try again through your local dealer stating my details and that it was paid by Toyota warrenty through Steven Eagell's in Milton Keynes.

MRMike · September 1, 2004, 20:54

I have already mentioned that mate, and they really don't care. Each dealer that has asked Toyota for permission to carry out the warranty work has been denied. Once again the fact that you have had it done means nothing to them. Each dealer seems to operate in a vacuum, and it's unwilling to consider anything outside that. I've rang about 30 dealers, hoping that one would just take on the work to get the substantial labour rates. However none have been willing.

On the off chance I called Pinkstones in Stoke, as previously they were not great to deal with and they came up with this 'kit'. As its only £295 my insurance will cover it on the excess, so for £50 I'm not going to argue. If the car had been a BMW I doubr I'd have had a problem with the roof, Toyota really need to sort out their warranty claims. Like I said in a previous post I could have been £2000 lighter by the end of this week if I hadn't done some digging.

I'd encourage everyone now its getting colder, to tease your glass in to place as opposed to using the same force as you did in the summer, because you really don't want this hassle!

heathstimpson · September 1, 2004, 21:04

I would be interested in how it goes with just fitting the glass. I would be preffered to do this but after much discussion my dealer told me that there was no kit available. What influenced them I think is that they had a roof covering in stock that they could not return. They did not do the work though as they did not have the expertise; it was sub contacted to Aston down the road. Toyota warrenty questioned the large labour rate so I guess they charged a few quid s:shock: :shock: s:shock:

MRMike · September 1, 2004, 21:19

I was told exactly the same, no Kit was available, and the window needed to be put in at the factory. I don't see why this is the case, as it only appears to be bonded to the fabric. I don't see there being a problem as it hardly seems rocket science. This morning I was going to bond a japanparts window into the car and sell it !

Pinkstones are certain there is a kit, (well they have ordered one for Friday!) which includes the window and bonding, so until then I can't comment.

I think you were either extremely lucky with the fact that the soft top was spare at the garage or extremely persuasive. s:wink: :wink: s:wink:

I may just ring the garage you had your covered at, to see if i could possibly get one covered, and then tell Pinkstones to ring them and ask, and then nothing would have to go through the insurance.

Anonymous · September 1, 2004, 22:13

Mike
You have to remember that MrT's stock line is "you cannot retro fit a hardtop to a 2, it must be done during production at the factory in Japan". Yet their parts department sell the kit to do it.

Through your persistence you appear to have got MrT to acknowledge there is a soft-top window kit, more than anyone else has achieved.

Best of luck

MRMike · September 2, 2004, 13:35

Yeah I think "it has to be done at the factory" is a blanket statement, whether they say that through being inept, or them merely trying to scam more money is open to debate.

Hopefully none of you will need it, but the part no for the rear window and sealant Kit is

64821 - 1711

The price is £297 fitted inc labour and VAT

Anonymous · September 7, 2004, 13:46

When i was trying to sort my soft top out, Toyota were a complete waste of time. In the end i had two new soft tops done on my insurance, under the glass policy. Unfortunately there is still something not quite right as the hood does not fit nicely into the plastic trim at the side of each side window.

Its interesting how toyota have quoted you over £2k. I think you will probably find that they will be charging you for the whole frame as well as the fabric, as thats what they tried to do with me. The hood itself is about £1k i think.

Anonymous · September 7, 2004, 13:51

Mike

Did they fit a replacement heated rear glass into soft-top?

heathstimpson · September 8, 2004, 07:36

My replacement came to £2K without the frame. The labour rate is high and its actually cheaper to replace with the frame for this reason.