HELP!!! PLEASE!!!

[Anonymous]

How do you put a PDF picture up? Ive got a copy of the 'Estimate' for you lot to have a look at!

[uktotty]

How do you put a PDF picture up? Ive got a copy of the 'Estimate' for you lot to have a look at!

w www.putfile.com w

[Anonymous]

http://uploading.com/files/ZISQQPEA/untitled.JPG.html

ok, not sure why that didnt work!  s:( s:(  any ideas?

[SimonC_Here]

It does, it's just a rubbish site.

There is a download link for non premium accounts which you have to wait for.

Downloading now.

[edit]
OK. You might want to blank out your chassis and engine number.

Yeah they are trying to replace your O2 sensors. Get the MAF cleaned tomorrow and go from there. At 164.61 + VAT each you can get them cheaper and fit them yourself, or one of the locals, if you want to.

It's the fact that they are charging £225 +VAT to diagnose the fault!
All they did was plug a box into the port and read the code!

[Anonymous]

yeah it is a rubbish site, but that putfile didnt work, said the site was down due to site maintenance!

Basically to give you the 'Highlights' without you having to download it:

Investigate EML on found fault codes P0171 system to lean bank A P0174 system to lean bank B        NET TOTAL  £225.00

Reqs 2 x sensors replaced Sensor Oxygen          Unit Price  £164.61 EACH                                         Net TOTAL   £329.22

                                                                                                                                                    VAT              £83.13

                                                                                                                                                    TOTAL         £637.35

p.s Thanks, ive now blanked out the Engine and Chassis numbers!

[SimonC_Here]

How can the charge that much to diagnose the fault?
It's normally £50-£60 which is a rip off as you can get your own code reader for £20.

Wait until the MAF is cleaned and see if the codes goes away and stays away. If it does, I would be going back to them to tell them to explain exactly how they can charge that much for investigation.

[StuM]

How can the charge that much to diagnose the fault?
It's normally £50-£60 which is a rip off as you can get your own code reader for £20.

I agree, that charge is ludicrous.

Are they suggesting that you are liable for the £225 diagnosis charge even if you don't proceed with the work?

[Anonymous]

The £225 charge is absolutely out of order. Checking the codes take a maximum of 10 minutes. It is possible that they tested the sensors with a multimeter, but that should only take about 30 minutes at the most. If cleaning the MAF fixes the problem I would suggest you ask for a refund, especially as they would have mis-diagnosed the problem!

Chris

P.S. If you want to put pics up on the forum use a service like photobucket here You can link to the pictures directly then.

[Wabbitkilla]

Jeez - i wish i could make money like that, that easily!
They're taking the proverbial!!!   s:crazyeyes: :crazyeyes: s:crazyeyes:  

yeah it is a rubbish site, but that putfile didnt work, said the site was down due to site maintenance!

Basically to give you the 'Highlights' without you having to download it:

Investigate EML on found fault codes P0171 system to lean bank A P0174 system to lean bank B        NET TOTAL  £225.00

Reqs 2 x sensors replaced Sensor Oxygen          Unit Price  £164.61 EACH                                         Net TOTAL   £329.22

                                                                                                                                                    VAT              £83.13

                                                                                                                                                    TOTAL         £637.35

p.s Thanks, ive now blanked out the Engine and Chassis numbers!

[Anonymous]

I think they are suggesting that i am liable for the £225, but i have NO intention of paying for any of it now! If they had charged £50-60 i would of accepted that, but £225 is just taking the weewee!
Suggestions ive had for what to do next:
1- Ring up another Toyota Garage and ask how much they would charge for 2 O2 Sensors, to find out if its just this garage that is taking the people to the cleaners!
2- Write a letter of complaint to the Dealer Principle and copy it to Toyota UK, detailing the gross overpricing!
Any more ideas?

[SimonC_Here]

Find out if cleaning the MAF fixes it before writing letters as it will give you a better standing if you can prove they got it wrong.

Also you might want to checkout the dealer discount thread:
 l viewtopic.php?f=9&t=15685 l

And also CTP who can get OEM parts mostly cheaper than from Toyota.
 l viewforum.php?f=57 l

Simon

[Anonymous]

First of all I would see if cleaning the MAF fixes the problem. If it does you can write that letter saying how you thought the £225 charge was obscene and that the result of the diagnosis was actually wrong, and that if you had followed their advice you would have been over £600 out of pocket and still have a problem with the car.

If you want to clean the MAF sooner rather than later give me a shout, I'm only up the road from you in Redditch and I'm at home all week as I start a new job next week.

Chris

[Anonymous]

Mel has offered to clean the MAF for me, so im going to his on Friday to get that done, the only slight problem is that they have the car and i doubt very much that they will release it without me paying that £225+VAT, unless i kick up a fuss with the dealer principle over the charges.

[Anonymous]

Yes, that could be a problem. I would suggest that you a. kick up a fuss about the charges and register your dis-satisfation with it now and b. get a full breakdown, in writing of what they have actually done.

You may still have to pay the full cost but as you have registered that you are unhappy (I would suggest doing it in writing) you do have a leg to stand on if the diagnosis turns out to be incorrect and simply cleaning the MAF fixes the problem. If that is the case you can, quite rightly, complain to the dealer principal and Toyota UK. If they refuse to budge on the price then take your case to trading standards, watchdog etc.

Also, in future you may like to take the car to an MR2 specialist. There is one in Kenilworth called Rogue Motorsport. As they see MR2s all the time (unlike your local dealer) they are almost certainly more qualified to look at the car.

Chris

[Anonymous]

Thanks for the advice Chris!  s:) s:)  
I have put my dissatisfaction in writting to them yesterday and said that "I would be very interested to have a detailed breakdown of what work was actually done to warrant the £225+VAT " so hopefully i should hear off them today!

BTW, does anyone know how much an engine rebuild after having the pre-cat failure/oval bore problem should be, i will try and get a copy of what work they did, but basically i paid virtually £2.5k less than a year ago when i bought the car, i'm guessing i got screwed on that one as well?

Many thanks

[Anonymous]

Do you have a breakdown of the engine rebuild? Was it a rebuild or a totally new engine?

Chris

[Anonymous]

I dont as of yet, im working on trying to get a copy of what they actually did, i have the invoice at home in a very safe place, so safe that i was unable to locate it last night! haha But i will have another search for it tonight, if i cant get them to fax a copy to me!  s:) s:)

I know that it was a new cylinder block, but im affraid thats all i can remember!  s:( s:(

But does £2.5k sound high to have a new engine or have the existing one refurbished?

[markiii]

2,5K sound about right for a shortblock, but I'll bet it didn;t include new cats

[filcee]

Toyota have a 12 month parts and labour warranty on any parts they replace.  If your replacement short engine came with new O2 sensors, or they were replaced at the same time it was fitted, then I assume that these will be covered by that warranty - check that you're still within it if you want to avoid being charged for new ones.  If you speak to Toyota GB they should be able to confirm that for you.  

Secondly, speak to Trading Standards about what they have charged for their diagnosis effort.  They will tell you what you should or shouldn't do with regard to the charges they have proposed, and how you can dispute them.

Thirdly, from reading this thread it sounds to me like changing the O2 sensors will cure the symptom and not the fault.  If the symptom is lean-ness, then that is because too much air and not enough fuel is getting into the intake side of the engine.  Quite how swapping out parts that measure and feedback the outcome of the fuel air mix on the exhaust side will cure that fault, I don't know.  But, then, I'm not a mechanic, so don't take my word for it.

[Anonymous]

Hi all, thought i would give you an update, on friday i went to Coventry to see Mel, who took the MAF off, after i asked the garage on the wednesday, have you checked the MAF to which they replied yes, the MAF was, suprise suprise untouched and FILTHY, so Mel cleaned it and now the Engine Management light is OFF! I thought i would leave it a few days, just to make sure that it stays off properly and ive done 300+miles in it since and the light is still off, so many many MANY thanks to you all and to Mel for saving my bacon! I'm going to be ringing trading standards to find out how is best to get the £90 i paid for them to diagnose the 'two faulty O2 sensors' back!  s:) s:)  Once again many thanks!  s:) s:)

[wbarrwebster]

A great Easter story, now just get the £90 back a complete happy ending!

B

[Wabbitkilla]

Ah, very pleased for you.   s:D s:D  

That's the trouble with a lot of these garage types - they plug in the computer and don't have a clue how to use the output.
Good luck with getting the £90 back.

[SimonC_Here]

Hi all, thought i would give you an update, on friday i went to Coventry to see Mel, who took the MAF off, after i asked the garage on the wednesday, have you checked the MAF to which they replied yes, the MAF was, suprise suprise untouched and FILTHY, so Mel cleaned it and now the Engine Management light is OFF! I thought i would leave it a few days, just to make sure that it stays off properly and ive done 300+miles in it since and the light is still off, so many many MANY thanks to you all and to Mel for saving my bacon! I'm going to be ringing trading standards to find out how is best to get the £90 i paid for them to diagnose the 'two faulty O2 sensors' back!  s:) s:)  Once again many thanks!  s:) s:)

Says it all really doesn't it!   s:? :? s:?  

£90 is probably about right for reading a code and telling what was wrong. Even if it was incorrect!  s:roll: :roll: s:roll:  
I would be complaining anyway, but let us know how it goes.

Glad you've got your car back again.