Wheel damaged

Started by chanfuwang, June 29, 2022, 21:09

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chanfuwang

Hello guys Plz leave yr comments I need some advice. I found there is huge damage after tyre fitting today. The people in the shop said it was damaged by kerb and my mechanics said it was from tyre machine. I'm 100% sure my wheel is perfect yesterday because I got a puncture 3 days ago, I didn't drive the car after that and I keep looking at the tyre these days, so I'm pretty sure the wheel is in good shape and the tyre fitting garage is around 1.5km near my home and I didn't sense anything when I drive to the shop. I was so careless I didn't take photos before I handle my key to those people......anyway feel free to leave comments I really want to know the answer. Thanks in advance.










Topdownman

Sorry to hear this.

My feeling is that they are trying to get out of any possible liability for damage.

I am no expert but all the kerb rash I have ever noticed is usually much shorter than that. I imagine there is  some mathematical way of proving how long the rim would be in contact with a 3-4" high pavement for the size of your wheel? Also kerb rash usually chews up the alloy rather than just damaging the paint?

At the end of the day though, if they dont admit liability, you would have to look at taking Court action against them. It is possible that if you threaten this, they may agree to compensate you.

Good luck with what you decide to do.
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paulj

Keep pushing them, from what you have said they are most likely to have caused the damage.  If you go back to the depot you will probably find a sign that says "we cannot be held responsible for wheel damage" or similar.  Not sure the legality of ducking liability like that.  Push and make a fuss, you have nothing to lose.  You may also be able to access a legal view from any organisation you are connected to like perhaps AA or your insurance legal cover.  Regardless of the formal position, they wont like adverse publicity from you complaining!
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Carolyn

Having had a close look at your pictures, I'd say that the paint was a bit loose already and the tyre change finished it off. 

My reasoning is that the metal newly exposed looks a bit oxidised.
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chanfuwang

Quote from: Carolyn on June 30, 2022, 08:29Having had a close look at your pictures, I'd say that the paint was a bit loose already and the tyre change finished it off. 

My reasoning is that the metal newly exposed looks a bit oxidised.

I dunno they are oxidised or just dirty because when I got my car back, all 4 wheels were covering with grease and fingerprints, the damaged wheel is especially dirty I really dunno why. I just wash the car a day before. I had to use wiper to clean the wheels before I left the shop. Once again I don't have any photos to prove that it really is a mistake. :-X

chanfuwang

Quote from: Topdownman on June 29, 2022, 22:10Sorry to hear this.

My feeling is that they are trying to get out of any possible liability for damage.

I am no expert but all the kerb rash I have ever noticed is usually much shorter than that. I imagine there is  some mathematical way of proving how long the rim would be in contact with a 3-4" high pavement for the size of your wheel? Also kerb rash usually chews up the alloy rather than just damaging the paint?

At the end of the day though, if they dont admit liability, you would have to look at taking Court action against them. It is possible that if you threaten this, they may agree to compensate you.

Good luck with what you decide to do.
Quote from: paulj on June 30, 2022, 08:24Keep pushing them, from what you have said they are most likely to have caused the damage.  If you go back to the depot you will probably find a sign that says "we cannot be held responsible for wheel damage" or similar.  Not sure the legality of ducking liability like that.  Push and make a fuss, you have nothing to lose.  You may also be able to access a legal view from any organisation you are connected to like perhaps AA or your insurance legal cover.  Regardless of the formal position, they wont like adverse publicity from you complaining!

thanks guys I left feedback on blackcircles.com since I order the tyres there, let see what will happen.

Petrus

The second photo shows damage which lóóks like caused by the machine clamping the rim.  A bit weird as the inside of the rim gets clamped.

For the rest I agree with Carolyn.

mr2garageswindon

Its not uncommon for that to happen if the wheels have been re painted at some point. Also if the alloy is oxidized it peels off even if being gentle as the tyre comes off.

rusty0273

Looks to me like your wheel has been powder coated and the machine has then caused that damage to the powder coat. I wouldn't be surprised if they blame poor refurb.

chanfuwang

Quote from: Petrus on June 30, 2022, 14:32The second photo shows damage which lóóks like caused by the machine clamping the rim.  A bit weird as the inside of the rim gets clamped.

For the rest I agree with Carolyn.

Quote from: mr2garageswindon on June 30, 2022, 14:57Its not uncommon for that to happen if the wheels have been re painted at some point. Also if the alloy is oxidized it peels off even if being gentle as the tyre comes off.
Quote from: rusty0273 on July  1, 2022, 08:50Looks to me like your wheel has been powder coated and the machine has then caused that damage to the powder coat. I wouldn't be surprised if they blame poor refurb.

Thanks guys for your information. There is so much I need to learn about. May I ask any good wheel refurb shop? :)

SuperArt

Quote from: chanfuwang on July  2, 2022, 21:38Thanks guys for your information. There is so much I need to learn about. May I ask any good wheel refurb shop? :)

You are best served by shopping around yourself. The key is to ascertain how the shop carries out refurbishment. You want a good looking permanent finish, not something which looks great for a year then starts flaking thereafter.

Recommendations are fine to point you in the right direction, but I've been recommended places where I've received poor quality work so don't be afraid to do a bit of digging and ask questions.

Good luck! If you find a good place let us know, I'd like to get a refurb at some point too.

MikeBoo

That must be really annoying, not only having to fork out for a tyre after a puncture but also having to deal with this.

My view is that it looks like that wheel had a smart repair or poor/cheap wheel refurb because it looks like the top coat hasn't adhered properly to the wheel with it flaking off. It could have occurred as the tyre was pushed over the edge of the wheel rather than the machine scraping it.
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chanfuwang

Quote from: SuperArt on July  2, 2022, 21:59You are best served by shopping around yourself. The key is to ascertain how the shop carries out refurbishment. You want a good looking permanent finish, not something which looks great for a year then starts flaking thereafter.

Recommendations are fine to point you in the right direction, but I've been recommended places where I've received poor quality work so don't be afraid to do a bit of digging and ask questions.

Good luck! If you find a good place let us know, I'd like to get a refurb at some point too.
Quote from: MikeBoo on July  3, 2022, 11:16That must be really annoying, not only having to fork out for a tyre after a puncture but also having to deal with this.

My view is that it looks like that wheel had a smart repair or poor/cheap wheel refurb because it looks like the top coat hasn't adhered properly to the wheel with it flaking off. It could have occurred as the tyre was pushed over the edge of the wheel rather than the machine scraping it.

Thanks Bros, its really annoying especially I just brought this car Half month ago. I checked the car log book and I did see the pervious owner did wheel refurb before but I don't think I can do anything about that :(