last week I was folding down my soft top when the rear window shattered. I contacted my dealer in Chesterfield who told me that you cant just replace the window, you need a whole new soft top!! I tried to claim on my warranty coz it broke through normal use and i believe it must be some sort of fault with the assembly or manufacture. It took them approx 4 days to refuse my warranty claim, on the grounds that I have no evidence that it was not accidental damage. I then took my car to an independent mechanic who couldnt believe how thin the glass was, and said it was an inherent bad design and there is no real support to the glass. Anyway i am now claiming on my insurance. The roof is costing £600 + £300 fitting then VAT.
Just wondered if this had happened to anyone else, if it aint be extra careful when putting your soft top down!
Oh well at least my alloys arent bubbling......... yet
some times mine has caught on the cross member behind the seats. it also appears to sometimes get jammed on the way down.
keep on at mr t. was it the dealer or toyota refused it on the warranty.
apparently Mr T. refused it. Dealer at Chesterfield claims they have no influence on warranty issues. I also called customer care people at Mr T, they said that they might pay for it coz they are a customer relations budget. However in the end they have refused!
It didnt get stuck on anything. I have threatened them with legal action bad publicity with car mags etc. I had a word with trading standards and all they really said is that its a hard one and that its up to me to prove.
Quote from: "insomniac"It took them approx 4 days to refuse my warranty claim, on the grounds that I have no evidence that it was not accidental damage.
Using that logic, by the same token they have no evidence that it wasn't manufactur fault either!
I don't know about the thickness of the glass, but IMO the soft top is a really well designed one..folds the glass flat..no need for a tonneau the only problem I can see is it you leave something on the shelf that could smash the glass..
Good luck anyways!
Out of some 300+ regular visitors to this site of which at least 150 are roadster owners, this is the first instance we have had of a rear screen breaking 'under normal use' and for my money the design is as near perfect as you can get.
Were you wearing a ring (especially with a diamond in it) or did you have anything metal in your hand as you pushed on the glass? The reason I ask is the rear screen is toughened glass (like the side windows) NOT laminated like the windscreen, so it will shatter with a fairly minor impact (that's why scrotes thieving from cars go for side windows rather than the windscreen as they are *MUCH* easier to break)
Nope nothing glass in my hand, and dont wear a ring.
If i took my own legal action and if it had happened within 6 months of purchase it would have been up to Mr T to prove that there wasnt a fault, however once that 6 months is up its up to the purchaser to prove their is a fault/defect.
you sure you didnt just slam the roof down - i know the glass can sometimes not fall into place properly if the roof is a bit cold. would seem that you pushed the roof down too hard and its smashed... just a thought.
Quote from: "insomniac"Nope nothing glass in my hand, and dont wear a ring.
If i took my own legal action and if it had happened within 6 months of purchase it would have been up to Mr T to prove that there wasnt a fault, however once that 6 months is up its up to the purchaser to prove their is a fault/defect.
Indeed - that's exactly the law I used to get my entire '2 replaced due to an ABS fault in November last year (the fight started in April a week after I took delivery of the car!). However, in all honesty, the glass would NOT be covered under this law - it is considered to be 'consumable' in much the same way you could not claim for a replacement windscreen if it got broken. The only chance you have on this score is if there is a metal sub-frame (not sure of the exact construction of the hood) that has broken, causing the glass to shatter.
The fact remains though - this is the first problem we (as a club) have experienced with a failed rear screen that has broken without any external 'provocation'
On a slightly different tack, as the glass should be covered under your insurance, get them to stand the cost of the replacement - be aware however that Toyota (IIRC) do NOT supply the glass seperately - you have to buy a complete hood assembly - something you need to be aware of if the insurance company replace just the glass as the warranty on the hood would then be void.
Good Luck
Quote from: "insomniac"I have threatened them with legal action bad publicity with car mags etc. I had a word with trading standards and all they really said is that its a hard one and that its up to me to prove.
Taking this part of your post in isolation, I used the same tack with Toyota over my ABS failure, and all they did was dug their heels in, delaying the replacement of the car for a month - believe me so many people are using this 'threat' due to the media promoting it as a good way to scare suppliers that it is loosing it's ability to get results - too many people are 'crying wolf' these days.
Also in any communication with Toyota (
and this goes for every other club member too), please do not mention MR2ROC directly or indirectly, as we cannot support individual members in complaints against Toyota.
Quote from: "SteveJ"Out of some 300+ regular visitors to this site of which at least 150 are roadster owners, this is the first instance we have had of a rear screen breaking 'under normal use' and for my money the design is as near perfect as you can get.
This is the third instance of the glass shattering that I have heard of. Both other times it was when the weather was cold and slightly too much force being used to lower the s/t. The canvas was stiffer than usual (due to the cold weather) and the owners pushed a little too hard to get the top to fold instead of just teasing it in place.
In the manual on page 31 it states "
Do not raise or lower the soft top when the temperature is below 5degC (41degF). Damage to the top or rear window may result. If necessary to do so, warm the vehicle in a heated garage prior to operating the soft top mechanism."
In both the other cases the owners had to fork out themselves to replace the soft top as:
a) They couldn't prove it was a manufacturing fault
b) The couldn't prove that they didn't apply excessive force
c) They couldn't prove that the temperature was above 5degC at time of shattering the glass.
ah if they have noted possible chances of damage in the owners manual you are stuffed as it is classed as a pre-warning
given the time of year they will probably just go for the temp item (sorry if thats stating the obvious)
as cartell and MR2Blue said to me
the soft top tells you if its a bit early to be putting the roof down as the canvas is that bit 'stiffer'
Quote from: "insomniac"I have threatened them with legal action bad publicity with car mags etc.
Note - threating them will not achieve anything. Remember this is Toyota, a huge company with huge legal representation.
You must give them time, try and negotiate. Just refusing their comments and threating them will get you nowhere.
When I went to the media with my problems I had tried for months to establish a common ground between my requirements and what Toyota were offering. Toyota didn't budge, so I gave them a few warnings that they would force me to go to the press. If you do get something published in the press then Toyota will be given the chance to have their say. You need to make sure you have a water-tight case before you go down this road, or else you could look foolish. Toyota used me as their own PR pawn when I went to the press.
Quote from: "insomniac"apparently Mr T. refused it. Dealer at Chesterfield claims they have no influence on warranty issues. I also called customer care people at Mr T, they said that they might pay for it coz they are a customer relations budget. However in the end they have refused!
Have you tried negotiations? How about if Toyota cover the cost of the glass and you will pay for the soft top replacement or visa-versa?
See if you can find a middle ground.
However IMHO you will get nowhere as it appears to be a case of RTFM. Sorry s:( :( s:(
I can confirm that the cost is in line with what I faced when someone kindly threw a brick at mine. Total cost was £960 in VAT which is shocking. I managed to get the insurance company to cover it under the windscreen excess so I didn't have to pay the full excess. It still took a few weeks to get the part and arrange for it to be fitted though and I'm not convinced they have refitted the roof onto the frame correctly either.
dave
delete as covered above!
Oh little round things. Youve quoted me already!
Quote from: "victor"Quote from: "SteveJ"Out of some 300+ regular visitors to this site of which at least 150 are roadster owners, this is the first instance we have had of a rear screen breaking 'under normal use' .....
Arre you sure Stve??? I remember someone else having to have the roof replaced when they closed the top. At that time MR T replaced the roof under warranty. I'm sure I read it here or the old Yahoo list.
Tried searching the current forum, but couldn't find any reference to it, and I checked my archived (yeah - sad I know s:oops: :oops: s:oops: ) Yahoo mails without any success either. More than happy to be proved wrong on this one though.
There has been one person (who has posted in this thread) who had the hood replaced due to a broken rear screen, but that was vandalism rather than 'broken in service'
Hey insomniac take a look on the buying forum as a Roadster is being broken for parts, maybe soft-top is in one piece. Looks like it was down when the accident happened s:?: :?: s:?:
or this: m http://www.mr2roc.org/forum/viewtopic.php?t=2247 (http://www.mr2roc.org/forum/viewtopic.php?t=2247) m
assuming they still have it.
When I was looking for my hardtop I tried:
m http://www.find-a-part.com/ (http://www.find-a-part.com/) m
They text me back the next day saying that they had one & the price was (I think) £550 & was ready to be posted. When I rang them they were talking about a soft top
May also be worth a try!
Quote from: "SteveJ"Tried searching the current forum, but couldn't find any reference to it, and I checked my archived (yeah - sad I know s:oops: :oops: s:oops: ) Yahoo mails without any success either. More than happy to be proved wrong on this one though.
I stand corrected then.
i have a spare complete soft top, that has been vandalised a few months earlier, on the top. So i went and bought a new one.
the rear part of the old soft top, that the window is attached is like new. i can cut the whole rear part of the soft top and send it to you with the glass, so you can fix yours if you want. Let me know if you are interested. Its a cheap method to solve your problem.
Thanks.
Just thought I would let everyone know how im getting on with my soft top problem.
I have had the job done through my insurance. The garage completely messed it up. There are gaps around where it meets the body and around the side windows. There are alos other problems and a hell alot of wind noise!! The guy also managed to get glue all over the inside of the roof lining.
So its got to be done again. My insurance have been really good about it and are sorting everything out.
and to add to everything I have noticed that my alloys have started to bubble. Im currently arranging to have them done on warranty. Very poor, to say that they are quite expensive wheels.
Should get everything sorted eventually s:D :D s:D
I bought the silver hardtop of ebay last week. Fittings should be on by next week end as they are delivered on monday, so will be able to collect it soon.
I have also noticed that I have gaps by the side windows (just to left at the bottom). It's about half an inch at the bottom then gradually get's smaller higher up (It's sits flush with the window at about 4 inches up)! Only noticed yesterday when i put the roof down. Is this normal or should it sit flush?? anyone got any pics of how it should look?
I had the roof repaired last summer because it was overlapping the rubber when i put the roof up! It was fixed and working fine but now it is doing it again! s:evil: :evil: s:evil: I will check the gap up the top and maybe adjust those zip ties (maybe they have become slack?)! I just tend to tuck the roof into the rubber when it is half way up now!
They also replaced the tensioner so i no longer have those poppers! They are held together with some kind of clip/staple that you can't remove. still get the 'ears' but they are a lot easier to tuck away.
Viggs, that sounds like you're starting to have the same problems all over again - I'd take it back!
As for the ears... surely the new strap is supposed to ensure that they never return? Touch wood I've never had them on mine, and I've been throwing it back and forth for the last 3 and a half years in all temperatures, without any problems at all!
Famous last words though, I thought i'd escaped the bubbling alloys.. until the warranty ran out and they suddenly went all flakey! s:roll: :roll: s:roll:
Tim
what bit are the 'ears'?
Quote from: "Tomr2"what bit are the 'ears'?
The corners of the soft top that if your straps are not done correctly stick up like little ears and makes your roof look a bit crappy when down.
Quote from: "krisclarkuk"Quote from: "Tomr2"what bit are the 'ears'?
The corners of the soft top that if your straps are not done correctly stick up like little ears and makes your roof look a bit crappy when down.
Like mine does all the time, heh s:) :) s:) I'll take a pic before I go home tonight..
only asked cos i thought what it might be, cos i get it. Something to do with the tensioners i think?
Quote from: "Tomr2"what bit are the 'ears'?
See here (http://www.euroroadster.com/articles/ShowArticle.asp?File=SoftTopStraps.xml) for details.
Sundance s8) 8) s8)
Quote from: "Sundance"Quote from: "Tomr2"what bit are the 'ears'?
See here (http://www.euroroadster.com/articles/ShowArticle.asp?File=SoftTopStraps.xml) for details.
Sundance s8) 8) s8)
Cheers - now it makes sense s8) 8) s8)
One of my studs was loose hence the Bugs Bunny impression s:roll: :roll: s:roll:
I have one of those "Things that you really wanted to know but were afraid to ask" questions s:oops: :oops: s:oops: that is related........
In the second picture, bottom right, you can clearly see the studded loops that are close to the rear window.................what SHOULD be attached to those s:?: :?: s:?:
PLEASE don't flame me for a stupid question but mine are just "blowing in the wind" with nothing attached & I can't see anything obvious that should be there s:oops: :oops: s:oops:
They are to lift the parcel shelf up when the hood is raised.
Thanks SteveJ, will have a look tomorrow s:D :D s:D
Just thought I would give U all another update on my soft top. A second soft top has now been fitted. But it now does not fold down properly. The wire at each side of the soft top is sticking into the channel type thing. When you actually manipulate it and lock it down, the soft top sticks up at the back including ears.
Its takes two people to manipulate the soft top so that these wires that run along each side dont stick in the channels.
Starting to get peed off with the whole thing. s:crazyeyes: :crazyeyes: s:crazyeyes:
wondered if anyone had any advice. Will be getting in contact with my insurance company after the bank holiday.
Well we have another incident of a shattering rear glass and it can't be down to the temperature this time as it was pretty warm at 5pm today. I will let you know the outcome tomorrow when I visit Mr T in the afternoon after clearing up all the broken glass s:shock: :shock: s:shock:
It could be that toyota have finally got their act together regarding the rear glass, as its now listed on japanparts.com for about £190.
Its at the bottom of the "exterior-others" menu...
Quote from: "GSB"It could be that toyota have finally got their act together regarding the rear glass, as its now listed on japanparts.com for about £190.
Its at the bottom of the "exterior-others" menu...
That sounds more promising; s:) :) s:) just need to find out if they will stand it under warrenty or if its an insurance claim. s:cry: :cry: s:cry:
Quote from: "heathstimpson"Quote from: "GSB"It could be that toyota have finally got their act together regarding the rear glass, as its now listed on japanparts.com for about £190.
Its at the bottom of the "exterior-others" menu...
That sounds more promising; s:) :) s:) just need to find out if they will stand it under warrenty or if its an insurance claim. s:cry: :cry: s:cry:
Of course thats not to say that Toyota
GB have got their act together, but for the japanese market, it would seem that the rear glass is now available as a seperate part.
Quote from: "GSB"Quote from: "heathstimpson"Quote from: "GSB"It could be that toyota have finally got their act together regarding the rear glass, as its now listed on japanparts.com for about £190.
Its at the bottom of the "exterior-others" menu...
That sounds more promising; s:) :) s:) just need to find out if they will stand it under warrenty or if its an insurance claim. s:cry: :cry: s:cry:
Of course thats not to say that Toyota GB have got their act together, but for the japanese market, it would seem that the rear glass is now available as a seperate part.
Looks like they haven't. Dropped the car off this afternoon to be slotted in when they get a moment as they are booked in for the next week or so. The dealer said it would definately be a new hood and they would be farming it out to a upholstery expert which is good. s:wink: :wink: s:wink: I asked if it would be covered under warrenty as it should not have shattered and they said they could not see why not. They said that they would have to prove that it didn't happen as I said to reject it. Thats eased my worries somewhat s:? :? s:?
Isn't it just typical that the weather is so good now I haven't got the motor s:cry: :cry: s:cry:
Went past the dealers at 8:30 last night to check that they are garaging it with the broken rear screen and found it left in the open uncovered over night. Not impressed after they promised they would not leave it out; they will be getting a phone call this morning s:evil: :evil: s:evil: And it rained Thursday night so probably got water all over the interior s:cry: :cry: s:cry:
Ask for them to valet it for you! What a cheek. s:evil: :evil: s:evil:
Then write to them - remind them of their verbal agreement, and tell them what you saw Thursday night.
Then tell them that at the first sign off any damp-related problems with the interior you will be back for a bunch of stuff to be sorted at their cost.
A copy (CC:) to Toyota Cusotmer Services probably wouldn't go amiss either.
well just been there and its still out in the car park... fair enough as its nice weather and they are servicing cars... be interesting to see if they have put it away tonight for you mate.
As for why i was at the dealers... 20k mile service... but i will hold off slagging off the dealers for another post s:x :x s:x s:wink: :wink: s:wink:
Well I checked again tonight after both Kris and myself spoke to them; and yes it had not moved. And to really pee me off it rained last night. I will be having serious words later s:evil: :evil: s:evil:
Quote from: "heathstimpson"Well I checked again tonight after both Kris and myself spoke to them; and yes it had not moved. And to really pee me off it rained last night. I will be having serious words later s:evil: :evil: s:evil:
Make sure to check under the carpets when you get the car back s:? :? s:? They do have a plastic coating under them, but it doesn't stop water from getting under them through some holes/seams...
Also, why don't you just raise the top up when you leave the car? I always do that just in case, at least I don't have to worry about it that way...
Quote from: "Tem"Also, why don't you just raise the top up when you leave the car? I always do that just in case, at least I don't have to worry about it that way...
The top is up... but the rear window is completely missing.
Could only get Sales today and they said they will put it in the garage for tonight s:? :? s:? I wait to see after work. s:shock: :shock: s:shock:
Quote from: "krisclarkuk"The top is up... but the rear window is completely missing.
Oops...forgot that part s:oops: :oops: s:oops:
Still, I would've taped some plastic over it.
I know the dealer should handle it, but the fact is that most of the time they don't s:? :? s:?
They actually looked at it at last today and have reported nothing wrong with the mechanism etc so will put that down in the warrenty request. I have to wait a day or so to see if Toyota will accept or reject the claim. I can see this is going to drag on a bit and I know there was no crack in the glass and that I was dropping it correctly. Just got a hunch that a £2000 claim is going to get rejected as they can't find the reason for it to have broken s:cry: :cry: s:cry:
If they try to blame it on you, search Spyderchat for similar cases, as there has been a few. Then print them and ask them how come there are similar cases, that were handled under warranty.
I have spent 90 minutes searching Spdyerchat with no luck; how do they refer to their soft top as I seem to get info on everything else but what I want s:?: :?: s:?: I also remember a case on here where a lady had to argue with her dealer to get it replaced after the glass broke but can I find it s:shock: :shock: s:shock:
I'll try to find them later today, kinda in a hurry right now s8) 8) s8)
Its taken a long time but got the decision back from the warrenty guru and they will replace the hood s:) :) s:) It will have to be shipped out to a specialist so will still not be back too quickly. I missing the old 2 in this lovely weather s:cry: :cry: s:cry:
Quote from: "krisclarkuk"As for why i was at the dealers... 20k mile service... but i will hold off slagging off the dealers for another post s:x :x s:x s:wink: :wink: s:wink:
Kris what was the outcome of your service. Did they charge for the precat inspection etc s:?: :?: s:?:
Interesting to see that you hood has been replaced under warranty. Mine is still a problem. When you pull top back up, it doesnt fit properly in the plastic trim that runs around the side windows. Anyone any thoughts how to rectify it?
Also what dealership have done yours under warranty?
regards
Back from my holiday and the car is now done. It got delayed even further as the dealership (Steven Eagel in Milton Keynes) had to justify the fitting cost by a specialist to the warrenty department. Haven't been able to fully check it over yet but looks to be a good job. After over a month the car is finally back but its raining s:cry: :cry: s:cry:
Glad you got it back.
Hope everything is water tight as this weather will find it out.
Quote from: "roadsterman99"Hope everything is water tight as this weather will find it out.
Well it pissed down yesterday and it seems all dry inside so hopefully all is ok s:wink: :wink: s:wink:
Well add another shattered rear screen to the list! Coming back from a friends wedding party, and at 11 o'clock go to get in the car and the Girlfrend for the first time ever says "put the roof down". s:twisted: :twisted: s:twisted: Now it was a lot colder than it has been recently, and resultingly the roof was tauter than usual. Of course I applied the same force, and hey presto. Smashed screen. Gutted.
Plus my hands is a real mess to boot. Nice. Definitely not less than 5 degrees so we'll see what materialises.
I know how you feel only too well. If the warrenty paid up for mine there should not be a problem with your claim. I'm still getting bits of glass out s:shock: :shock: s:shock:
I trawled around loads of different garages, only to find the same answer at each "that part is not covered under warranty". Which I find appaling, fair enough the glass isn't covered but why do I have to buy a roof as well? They wouldn't budge even when I said I'll pay for the glass and labour, if you put the roof through warranty. No way.
Also various garages categorically stated that I wouldn't be able to attach the japan parts window as it needs to be sealed at the factory.
One call to Autoglass later, and they're coming tomorrow to repair my window. Even better I then phoned up the insurance company, and the glass is covered, so for £50 excess I'm having it repaired on my drive at home. They also mentioned that it was a common problem with the MR2, and said they had fitted one the previous week to a guy who had slammed his car door for it to smash. Of course Toyota don't aknowledge a problem. The fact that 3 out of 400 odd people have had their screens smash indicates to me that they are a bit fragile.
Ultimately I am absolutely disgusted with Toyota customer service, who wanted £2300 off me for a new roof, when they themselves would probably have sourced the glass from Autoglass.
Anyways rant over, but please if this happens to anyone else, give autoglass a call first, because Toyota are useless frankly.
Have they fitted your window mate?
Be interesting to know how it went.
Okay Autoglass were a complete waste of time, came out to the car to fit said window, only to find they couldn't fit it because of the seal, saying they wouldn't touch it ! s:twisted: :twisted: s:twisted:
Anyways went back on the Toyota trail, and after speaking to a different garage there is apparently a 'kit' which comprises the back window, and the sealent required. All fitted for £297! What really annoys me is that every single dealer I have rang, have said i need a new roof which would of cost ITRO £2k. Frankly i'm still disgusted with Toyota, because yesterday I could very well have given permission to start the work for that amount.
So the car is booked in on Friday to have the new window replaced. I'll probably find there is no kit when I get there, but hopefully should be sorted now!
If there is indeed a kit, any chance you could tell us which garage, so that at least when it happens to someone else, they can say... "if you phone x garage, they'll tell you the kit's availalble and tell you where to get it".
Mike,
Can you get teh part number for us.
Will do! I'll let you know on Friday
Surely Mike if my new hood was paid for under warrenty for exactly the same fault, yours should be. I would try again through your local dealer stating my details and that it was paid by Toyota warrenty through Steven Eagell's in Milton Keynes.
I have already mentioned that mate, and they really don't care. Each dealer that has asked Toyota for permission to carry out the warranty work has been denied. Once again the fact that you have had it done means nothing to them. Each dealer seems to operate in a vacuum, and it's unwilling to consider anything outside that. I've rang about 30 dealers, hoping that one would just take on the work to get the substantial labour rates. However none have been willing.
On the off chance I called Pinkstones in Stoke, as previously they were not great to deal with and they came up with this 'kit'. As its only £295 my insurance will cover it on the excess, so for £50 I'm not going to argue. If the car had been a BMW I doubr I'd have had a problem with the roof, Toyota really need to sort out their warranty claims. Like I said in a previous post I could have been £2000 lighter by the end of this week if I hadn't done some digging.
I'd encourage everyone now its getting colder, to tease your glass in to place as opposed to using the same force as you did in the summer, because you really don't want this hassle!
I would be interested in how it goes with just fitting the glass. I would be preffered to do this but after much discussion my dealer told me that there was no kit available. What influenced them I think is that they had a roof covering in stock that they could not return. They did not do the work though as they did not have the expertise; it was sub contacted to Aston down the road. Toyota warrenty questioned the large labour rate so I guess they charged a few quid s:shock: :shock: s:shock:
I was told exactly the same, no Kit was available, and the window needed to be put in at the factory. I don't see why this is the case, as it only appears to be bonded to the fabric. I don't see there being a problem as it hardly seems rocket science. This morning I was going to bond a japanparts window into the car and sell it !
Pinkstones are certain there is a kit, (well they have ordered one for Friday!) which includes the window and bonding, so until then I can't comment.
I think you were either extremely lucky with the fact that the soft top was spare at the garage or extremely persuasive. s:wink: :wink: s:wink:
I may just ring the garage you had your covered at, to see if i could possibly get one covered, and then tell Pinkstones to ring them and ask, and then nothing would have to go through the insurance.
Mike
You have to remember that MrT's stock line is "you cannot retro fit a hardtop to a 2, it must be done during production at the factory in Japan". Yet their parts department sell the kit to do it.
Through your persistence you appear to have got MrT to acknowledge there is a soft-top window kit, more than anyone else has achieved.
Best of luck
Yeah I think "it has to be done at the factory" is a blanket statement, whether they say that through being inept, or them merely trying to scam more money is open to debate.
Hopefully none of you will need it, but the part no for the rear window and sealant Kit is
64821 - 1711
The price is £297 fitted inc labour and VAT
When i was trying to sort my soft top out, Toyota were a complete waste of time. In the end i had two new soft tops done on my insurance, under the glass policy. Unfortunately there is still something not quite right as the hood does not fit nicely into the plastic trim at the side of each side window.
Its interesting how toyota have quoted you over £2k. I think you will probably find that they will be charging you for the whole frame as well as the fabric, as thats what they tried to do with me. The hood itself is about £1k i think.
Mike
Did they fit a replacement heated rear glass into soft-top?
My replacement came to £2K without the frame. The labour rate is high and its actually cheaper to replace with the frame for this reason.
Quote from: "roadsterman99"Mike
Did they fit a replacement heated rear glass into soft-top?
I'm taking it in tomorrow as i wasn't able to get a lift back from the garage on thurs! I'm almost positive it will have heated element, I'll let you know for definite tomorrow.
Quote from: "heathstimpson"My replacement came to £2K without the frame. The labour rate is high and its actually cheaper to replace with the frame for this reason.
Yeah my quote was for £2k without frame as well. So relieved I'm not having to fork out that amount!
Quote from: "MRmike"Yeah my quote was for £2k as well, so glad I don't have to fork that out
Ah how i regret uttering those words yesterday. Well its all change again, the part they ordered the "rear window for MR2 Roadster" which was matched to the chassis no, and was positively the correct kit according to the service guy, is actually a kit for....the hard top. Why oh why is there a replacement for the hard top, which is optional, and not one for the soft top which is standard, God only knows.?
Heath I tried Milton Keynes, and they said that all the soft tops they have done before have had faults, if yours hasn't then they won't cover it, so if you could PM the name of the guy you spoke to that would be a big help.
I've been unable to leave my car for 2 weeks now, and to be honest i'm sick of it. It's come to the point where, much as I don't want to i'm almost certain to get rid of it. I just cant justify paying the £2k they want, and worst case scenario getting the roof knifed the day after and having to stump up that kind of money again. It's simply not worth the cost, or the hassle.
Mike I hope you get things sorted soon but I do wonder whether there are any dealers who read this forum and could help you out.
Over on SC there are a number of dealers who normally post in the Commercial Sales thread. Yet on here I have waited for the day when a main Toyota dealer posts a possible deal or offers help to one of us.
I like many others am not overly happy with the level of service from my local dealer and would definitely be happy to see a dealer come on here and offer a discounted deal or decent advice.
With the number of regular members who look on here there is definitely plenty of business available but unfortunately no dealer has taken the opportunity.
SO TO ANY TOYOTA DEALERS PLEASE HELP MRMIKE WITH HIS REAR WINDOW!!!!
Sorry to hear that Mike.
Have you considered obtaining glass from a scrap 2 and a DIY repair?
Mike, it would seem to me that simply because your insurance companies preffered glazing agent doesnt want to do it, does not mean that your cover is invalid, get onto your insurance company again, and press them to pay for it, like it says they will in your policy... They might take a bit of persuading, but ultimately, its still their problem...
Obviously this is one matter that MrT hasn't really thought out.
I don't know if it is possible to threaten them with disclosure, but letting Roger from Evo magazine know so he can add in his pro's and con's MR2 vs MX5 article, that replacing the rear screen in a '2 costs over £2K, certainly won't show Toyota in a good light.
Might even effect sales, and the big boys don't like that s:twisted: :twisted: s:twisted:
How about JC and Top Gear s:twisted: :twisted: s:twisted: s:twisted: :twisted: s:twisted:
roger
Cheers for the posts! I've tried various places; all have said that they won't touch the window. Even places that repair Porsche, and MGF roofs. Primarily because they can't guarantee that the Epoxy will hold. Insurance will CATEGORICALLY not cover work done by unsanctioned vendors.
I'm waiting for Toyota customer service to get back to me, to see if they can allocate some of their customer service budget to fix the window, because Toyota GB have stated that they will not cover work for the roof under warranty.
Unless Toyota allocates some budget to get the window fixed, I will have to do a DIY job with a window from Japanparts. I will then immediately sell the car and get something else, because I have absolutely no guarantee that the window will not go again under normal use. And I can't afford to be without the car again for this amount of time, or afford to replace the window again.
It's really irritating, because anyone who's met me knows how much I love my car. I'm just praying Toyota GB will allocate some funds!!
MRMike, I haven't read all posts above, but seems you have a perfectly fine soft top, only the glass needs replacement?
Flat custom cut glass of that shape is about 50 euros and you can even get diferent shades/colors if you feel like it. Small bottle of appropriate glue is 5-10 euros. I'd just get it done myself...some 50 euros is nothing compared to fighting weeks/months with Toyota and insurance companies. Even if it's 50 euros more than you should pay and against your principles s:? :? s:?
Obviously the glass won't have the rear defroster element in it. But if you actually need one, you can get those elements for ~10 euros. Just cut and glue it before installing the glass.
Hi Tem, Yep perfectly good soft top, and no way to repair the window through conventional means. I've tried reasoning with Toyota GB on the warrnty side to say look, I want the window replaced, I don't want the softtop replaced, how about I pay for the labour and the window, and you cover the soft top under warranty. They have refused that also.
Thanks for the suggestion Tem, and if all else fails I will have to get the glass done myself, as i refuse to pay the £2k for the soft top. The thing is if tailors have refused to glue the soft top in because they don't think the epoxy they use will hold it, I''m not sure my efforts will be any better.
Quote from: "MRMike"I''m not sure my efforts will be any better.
Go to a hardware store and ask them what you should use. I'm sure it will be fine...if there's a glue to hold metal to glass against huge wind resistance (rear spoilers to rear glass on some cars), I'm sure there's a glue to hold the glass in the fabric. Just keep an eye on it and repair if it starts to come loose...
Btw, my (stock) glass started to rip open from one corner and Toyota fixed it with some "Toyota"-labeled glue, so they should have the right stuff as well.
IF only there was a bit more thought gone into that rear window
if thay made it a Zipped rear window so you could change just the
window panel of the soft top,
my old spitfire had a rear Zipped window no leak because of the large over lap like there is on the 2 and that was 1972 designe s:wink: :wink: s:wink:
sipped = zipped?
Quote from: "Tem"Quote from: "MRMike"I''m not sure my efforts will be any better.
Go to a hardware store and ask them what you should use. I'm sure it will be fine...if there's a glue to hold metal to glass against huge wind resistance (rear spoilers to rear glass on some cars), I'm sure there's a glue to hold the glass in the fabric. Just keep an eye on it and repair if it starts to come loose...
Btw, my (stock) glass started to rip open from one corner and Toyota fixed it with some "Toyota"-labeled glue, so they should have the right stuff as well.
I think thats what i will end up doing, still it really disgusts me that I would even have to consider gluing my own window in, on a brand new £18k car. Plus I still have to really get the heated screen working etc before I sell it. s:( :( s:(
Yes the TF has a sip screen and a replacement is relatively easy to get hold of. If Toyota sold the dam glass in the UK it would be a big help.
I have pm'ed you further details. If warrenty paid for mine which is the same age and same circumstance, they should pay for yours s:? :? s:?
Quote from: "heathstimpson"I have pm'ed you further details. If warrenty paid for mine which is the same age and same circumstance, they should pay for yours s:? :? s:?
Heath,
I think you will find the reason Toyota MK did yours was 'cause they were stuck with a hood (I believe Kris posted something about them having the hood a while back) that they had ordered and couldnt return to MrT (probably because they had already claimed the labour for fitting it under warranty to someone elses car)
MRMike,
Is there any reason that you are not pushing the insurance company to get this resolved - the damage occured accidentaly (it's not as if you deliberately smashed the screen) so they have a duty under your policy to replace it. If the hood had been slashed they would have to take care of it. (This all assumes you have fully comp insurance)
Thats right Steve I found out that they had a hood that they could not return when it happened which I'm sure influenced their eagerness at £1200. But at the end of the day how can Toyota justify agreeing for one vehicle but not another with the same circumstances:?:
Quote from: "heathstimpson"Thats right Steve I found out that they had a hood that they could not return when it happened which I'm sure influenced their eagerness at £1200. But at the end of the day how can Toyota justify agreeing for one vehicle but not another with the same circumstances:?:
That's my point - Toyota had probably already agreed to the supply and fit of the hood to another car which subsequently didnt happen (but for different reasons) - the dealer then didnt need to process a new warranty claim for your car - they simply used the exisiting accepted claim.
I think it's just a case of you were in the right place at the right time (it's all about supply and demand s;) ;) s;) )
That may be the case but if so they told me a few lies. It took a long time for the agreement and they told me that they thought it would be rejected. They outsourced to the local Aston Martin hood specialists and the labour cost quoted from them was questioned by the warrenty department along with the reasons for outsourcing.
Quote from: "SteveJ"Quote from: "heathstimpson"I have pm'ed you further details. If warrenty paid for mine which is the same age and same circumstance, they should pay for yours s:? :? s:?
Heath,
I think you will find the reason Toyota MK did yours was 'cause they were stuck with a hood (I believe Kris posted something about them having the hood a while back) that they had ordered and couldnt return to MrT (probably because they had already claimed the labour for fitting it under warranty to someone elses car)
MRMike,
Is there any reason that you are not pushing the insurance company to get this resolved - the damage occured accidentaly (it's not as if you deliberately smashed the screen) so they have a duty under your policy to replace it. If the hood had been slashed they would have to take care of it. (This all assumes you have fully comp insurance)
Steve
The main reason I'm reticent to claim on my insurance, is that my insurance do not consider the rear screen to be 'windscreen' and as a result will not cover under the windscreen policy. More to the point, I simply cannot afford to put a 2k claim through the insurance as although I have fully comprehensive insurance, with full NCD I don't have protected no claims. There is a solution as I'm sure you can imagine, but i wouldn't post that in public s:wink: :wink: s:wink: However I'm still loathed to put a big claim like this through on principle.
Heath
I think the hood they had lying around had a big part to play in getting yours replaced under warranty. I know you have a relationship with the garage as you purchased yours from there, but when I rang them they said that they could not do it under warranty.
Well after much sabre rattling, and repeated phone calls to Toyota GB, they have agreed to cover the cost of replacing my roof!!
Laid it on rather thick about the garages less than helpful attitude, and being without a car for two weeks!
So relieved! s:lol: :lol: s:lol: s:lol: :lol: s:lol:
Mike
Pleased for you s:D :D s:D
Result! s:D :D s:D
Nice one Mike; the only problem with mine since fitting is a terrible rattle from the parcel shelf area. Its driving me mad!!!
I've got a rattle directly behind the drivers side seat on the parcel shelf, it stops if you put something heavyish on there.
If you find what it is, please tell me
Quote from: "odub"I've got a rattle directly behind the drivers side seat on the parcel shelf, it stops if you put something heavyish on there.
If you find what it is, please tell me
Will do. It was fine before the new hood was fitted, and as you say if I place my hand on the parcel shelf it stops.
i've had toyota look at it twice now and have been unable to find the problem, but it only rattles when speeding so they're unlikley to find it arn't they.
Quote from: "heathstimpson"Quote from: "odub"I've got a rattle directly behind the drivers side seat on the parcel shelf, it stops if you put something heavyish on there.
If you find what it is, please tell me
Will do. It was fine before the new hood was fitted, and as you say if I place my hand on the parcel shelf it stops.
Find your local Medical University and ask them if they can let you have a hand.... s:shock: :shock: s:shock: That way, you can use your own for steering/changing gear/picking your nose, etc. s:wink: :wink: s:wink:
Quote from: "Darth Paul"Quote from: "heathstimpson"Quote from: "odub"I've got a rattle directly behind the drivers side seat on the parcel shelf, it stops if you put something heavyish on there.
If you find what it is, please tell me
Will do. It was fine before the new hood was fitted, and as you say if I place my hand on the parcel shelf it stops.
Find your local Medical University and ask them if they can let you have a hand.... s:shock: :shock: s:shock: That way, you can use your own for steering/changing gear/picking your nose, etc. s:wink: :wink: s:wink:
s:lol: :lol: s:lol: s:lol: :lol: s:lol: s:lol: :lol: s:lol:
Well picked up the car yesterday...it now rattles above my head like a rattly thing (on the right side). And the roof doesn't fold as neatly as it used to, but i've seen worse on some cars that haven't had it replaced, so sorting the rattle out for now will do!
Got my car back which is the main thing! Damn its fast!
Quote from: "MRMike"And the roof doesn't fold as neatly as it used to
Could be that they connected the two straps around the drains that at least no finnish model seems to have connected from factory. Those keep some loose fabric out of the drains, but they also make the roof harder to fold...
Could be Tem, the weird thing is, there are now two straps which were definitely not on the hood before it was replaced. I'll try and get a pic so i can show you what i mean.
Quote from: "MRMike"Could be Tem, the weird thing is there is now two straps which were definitely not on the hood before it was replaced. I'll try and get a pic so i can show you what i mean.
I noticed that too when mine was recently done and it also rattles badly. One of the rattles seems to be from the parcel shelf s:? :? s:?
These are the springs that were not there before..are these what you have had fitted Heath?
(http://www.spydermagazine.com/files/roofspring.jpg)
(http://www.spydermagazine.com/files/springclose.jpg)
What area are they in Mike s:?: :?: s:?:
Just behind the window, behind your head (the red in the first pic is the headrest)