Mr T, im disgusted...

[Anonymous]

I've just had my 40,000 mile service yesterday (Friday) at Toyota World in Birmingham.

All went well, service completed with polite, friendly staff, prompt service and the job was done satisfactory. (Besides forgetting to stamp my log book - we all make mistakes i guess?   s:? :? s:?  )

Anyway, I was going straight out after I picked my car up, I had a busy evening planned, so it was a case of hop in my car and carry on as normal.. Anyway, Today, I needed to pay to get out of a carpark. Now I always keep some money in my ashtray for such occasions, I look in my ashtray this morning to find the Stealing ******* had taken all bar about 40 pence. Now I know there was at least 6 pound in here, as I had put £5 in there from the change I received from my hair cut on Thursday evening.

I am livid, its not the money that bothers me, its the fact they have stolen from me, when I TRUSTED them with my pride and joy. I feel let down and betrayed by Toyota, I cant really begin to describe how fuming mad I am about it... Now unfortunately I have ben extremely busy today also, and havent had time to contact Mr T about this. But on Monday morning I will be phoning Toyota World and going balistic!   s:x :x s:x   Along with a letter to Head Office I feel.

Ultimately, I will NEVER go to this dealer ever again, and may I take this opportunity to warn you all, dont trust anybody. Make sure when you take your car in for a service you dont leave ANYTHING valuable on show.

Anyhow, now the car has been serviced I need to decide whether to keep it or not as Im getting bored with her, and at this precise moment I've had enough of Mr T.

Right, I've had my rave, im off to chill out, before I flip!

[Liz]

My Mum had the same thing happen to her, money went missing out of the car, and a nice tyre pressure gauge that she had as well, she was far from impressed.

My ex husband used to be (probably still is, not that I care) an ICE installer, he used to laugh about the fact that they found £1 coins underneath seats and used to share them out, also found someones stash of cannabis once and nicked that.

Theft has a very definate definition of theft which is:

dishonestly appropriates property belonging to another with the intent to permanently deprive another of it..

Report it to the cop shop, or at least threaten to.

[Anonymous]

Why do people generalize so much?

If some kid that washes cars for the dealership stole few pounds of change, you should have reported it. I had friends who washed cars and bragged about these "tips".

Do you really think it is Toyota who stole your change? Do you really think it is that particular dealership that stole it? service manager? sales manager? dealership head honcho? No, it was a real person and if you have reported it, he would have been fired and money would be returned to you.

So please stop your whining, and report it to the service manager.

[Anonymous]

Why do people generalize so much?

Do you really think it is Toyota who stole your change? Do you really think it is that particular dealership that stole it? service manager? sales manager? dealership head honcho? No, it was a real person and if you have reported it, he would have been fired and money would be returned to you.

So please stop your whining, and report it to the service manager.

YES I DO BLAME TOYOTA! The person who stole the money works for toyota and represents toyota!!!!!!! I work in IT if I f***ed up a companys invoicing system, I'd be in deep shit... and my head would be on the line!

so YES I DO BLAME TOYOTA! Dont worry I shall be complaining to someone higher than the service manager... I'd like to see your 'whining' if the same happened to you!

[Anonymous]

Take it easy fellas...

I don't see it as "whining" as many others won't. Doesn't matter who stole it or how much. Steve was sharing an very poor service.

S7eve sorry to hear about that mate, do report it though as they could lose a lot of business through it.

Lets not turn this into an argument please  s:!: :!: s:!:

[Anonymous]

so YES I DO BLAME TOYOTA! Dont worry I shall be complaining to someone higher than the service manager... I'd like to see your 'whining' if the same happened to you!

I am not sayint that you are not correct in your anger, you are. But you should have said something.

I would have complained to my service manager, guy would be fired, I would get some goodies and feel happy for myself. For some reason you think they would be defending the guy that stole the change, I very much doubt that.

What I am saying is that it is person at fault here, and I bet if you have complained that it would be resolved to the mutual satisfaction, however you have not complained, instead you blame Toyota, all of the 280,000 people that work for them. Thats just plain ...

[Anonymous]

I'd go straight to the top, give them hell!

Some little joy-riding scroat managed to crash my peugeot 106 XSi in the wet many years ago, obviously he'd been thrashing it around and understeered into a kerb, splitting the nearside front tyre and ruining both nearside alloys. He put the spare (the 5th Alloy) on, and it was just handed back to me! Needless to say I noticed the tracking was out on the way home, and came back to complain..

The service manager didn't seem to want to know. I was accused of it being my fault at first, and then apparently the "technician" responsible for the damage no longer worked there.

To be honest he couldn't seem to care less, despite this employee's complete lack of responsibity and poor representation of the Franchise as a whole.

I'd go over the head of the service manager straight away, save yourself a lot of hassle!

Good luck,
Tim.