rear window to soft top

[MRMike]

Mike

Did they fit a replacement heated rear glass into soft-top?

I'm taking it in tomorrow as i wasn't able to get a lift back from the garage on thurs! I'm almost positive it will have heated element, I'll let you know for definite tomorrow.

My replacement came to £2K without the frame. The labour rate is high and its actually cheaper to replace with the frame for this reason.

Yeah my quote was for £2k without frame as well. So relieved I'm not having to fork out that amount!

[MRMike]

Yeah my quote was for £2k as well, so glad I don't have to fork that out

Ah how i regret uttering those words yesterday.  Well its all change again, the part they ordered the "rear window for MR2 Roadster" which was matched to the chassis no, and was positively the correct kit according to the service guy, is actually a kit for....the hard top.  Why oh why is there a replacement for the hard top, which is optional, and not one for the soft top which is standard, God only knows.?

Heath I tried Milton Keynes, and they said that all the soft tops they have done before have had faults, if yours hasn't then they won't cover it, so if you could PM the name of the guy you spoke to that would be a big help.

I've been unable to leave my car for 2 weeks now, and to be honest i'm sick of it.  It's come to the point where, much as I don't want to i'm almost certain to get rid of it.  I just cant justify paying the £2k they want, and worst case scenario getting the roof knifed the day after and having to stump up that kind of money again.  It's simply not worth the cost, or the hassle.

[Comer]

Mike I hope you get things sorted soon but I do wonder whether there are any dealers who read this forum and could help you out.  

Over on SC there are a number of dealers who normally post in the Commercial Sales thread.  Yet on here I have waited for the day when a main Toyota dealer posts a possible deal or offers help to one of us.

I like many others am not overly happy with the level of service from my local dealer and would definitely be happy to see a dealer come on here and offer a discounted deal or decent advice.

With the number of regular members who look on here there is definitely plenty of business available but unfortunately no dealer has taken the opportunity.

SO TO ANY TOYOTA DEALERS PLEASE HELP MRMIKE WITH HIS REAR WINDOW!!!!

[Anonymous]

Sorry to hear that Mike.
Have you considered obtaining glass from a scrap 2 and a DIY repair?

[GSB]

Mike, it would seem to me that simply because your insurance companies preffered glazing agent doesnt want to do it, does not mean that your cover is invalid, get onto your insurance company again, and press them to pay for it, like it says they will in your policy... They might take a bit of persuading, but ultimately, its still their problem...

[roger]

Obviously this is one matter that MrT hasn't really thought out.

I don't know if it is possible to threaten them with disclosure, but letting Roger from Evo magazine know so he can add in his pro's and con's MR2 vs MX5 article, that replacing the rear screen in a '2 costs over £2K, certainly won't show Toyota in a good light.

Might even effect sales, and the big boys don't like that  s:twisted: :twisted: s:twisted:  

How about JC and Top Gear  s:twisted: :twisted: s:twisted:     s:twisted: :twisted: s:twisted:  

roger

[MRMike]

Cheers for the posts! I've tried various places; all have said that they won't touch the window. Even places that repair Porsche, and MGF roofs.  Primarily because they can't guarantee that the Epoxy will hold.  Insurance will CATEGORICALLY not cover work done by unsanctioned vendors.

I'm waiting for Toyota customer service to get back to me, to see if they can allocate some of their customer service budget to fix the window, because Toyota GB have stated that they will not cover work for the roof under warranty.  

Unless Toyota allocates some budget to get the window fixed, I will have to do a DIY job with a window from Japanparts.  I will then immediately sell the car and get something else, because I have absolutely no guarantee that the window will not go again under normal use.  And I can't afford to be without the car again for this amount of time, or afford to replace the window again.  

It's really irritating, because anyone who's met me knows how much I love my car. I'm just praying Toyota GB will allocate some funds!!

[Tem]

MRMike, I haven't read all posts above, but seems you have a perfectly fine soft top, only the glass needs replacement?

Flat custom cut glass of that shape is about 50 euros and you can even get diferent shades/colors if you feel like it. Small bottle of appropriate glue is 5-10 euros. I'd just get it done myself...some 50 euros is nothing compared to fighting weeks/months with Toyota and insurance companies. Even if it's 50 euros more than you should pay and against your principles  s:? :? s:?

Obviously the glass won't have the rear defroster element in it. But if you actually need one, you can get those elements for ~10 euros. Just cut and glue it before installing the glass.

[MRMike]

Hi Tem, Yep perfectly good soft top, and no way to repair the window through conventional means.  I've tried reasoning with Toyota GB on the warrnty side to say look, I want the window replaced, I don't want the softtop replaced, how about I pay for the labour and the window, and you cover the soft top under warranty.  They have refused that also.  

Thanks for the suggestion Tem, and if all else fails I will have to get the glass done myself, as i refuse to pay the £2k for the soft top.  The thing is if tailors have refused to glue the soft top in because they don't think the epoxy they use will hold it, I''m not sure my efforts will be any better.

[Tem]

I''m not sure my efforts will be any better.

Go to a hardware store and ask them what you should use. I'm sure it will be fine...if there's a glue to hold metal to glass against huge wind resistance (rear spoilers to rear glass on some cars), I'm sure there's a glue to hold the glass in the fabric. Just keep an eye on it and repair if it starts to come loose...

Btw, my (stock) glass started to rip open from one corner and Toyota fixed it with some "Toyota"-labeled glue, so they should have the right stuff as well.

[Anonymous]

IF  only there was a bit more thought gone into that rear window
if thay made it a Zipped rear window so you could change just the
window panel of the soft top,

my old spitfire had a rear Zipped window no leak because of the large over lap like there is on the 2 and that was 1972 designe   s:wink: :wink: s:wink:

[Anonymous]

sipped = zipped?

[MRMike]

I''m not sure my efforts will be any better.

Go to a hardware store and ask them what you should use. I'm sure it will be fine...if there's a glue to hold metal to glass against huge wind resistance (rear spoilers to rear glass on some cars), I'm sure there's a glue to hold the glass in the fabric. Just keep an eye on it and repair if it starts to come loose...

Btw, my (stock) glass started to rip open from one corner and Toyota fixed it with some "Toyota"-labeled glue, so they should have the right stuff as well.

I think thats what i will end up doing, still it really disgusts me that I would even have to consider gluing my own window in, on a brand new £18k car.  Plus I still have to really get the heated screen working etc before I sell it.   s:( s:(  

Yes the TF has a sip screen and a replacement is relatively easy to get hold of.  If Toyota sold the dam glass in the UK it would be a big help.

[heathstimpson]

I have pm'ed you further details. If warrenty paid for mine which is the same age and same circumstance, they should pay for yours  s:? :? s:?

[SteveJ]

I have pm'ed you further details. If warrenty paid for mine which is the same age and same circumstance, they should pay for yours  s:? :? s:?

Heath,

I think you will find the reason Toyota MK did yours was 'cause they were stuck with a hood (I believe Kris posted something about them having the hood a while back) that they had ordered and couldnt return to MrT (probably because they had already claimed the labour for fitting it under warranty to someone elses car)

MRMike,

Is there any reason that you are not pushing the insurance company to get this resolved - the damage occured accidentaly (it's not as if you deliberately smashed the screen) so they have a duty under your policy to replace it. If the hood had been slashed they would have to take care of it. (This all assumes you have fully comp insurance)

[heathstimpson]

Thats right Steve I found out that they had a hood that they could not return when it happened which I'm sure influenced their eagerness at £1200. But at the end of the day how can Toyota justify agreeing for one vehicle but not another with the same circumstances:?:

[SteveJ]

Thats right Steve I found out that they had a hood that they could not return when it happened which I'm sure influenced their eagerness at £1200. But at the end of the day how can Toyota justify agreeing for one vehicle but not another with the same circumstances:?:

That's my point - Toyota had probably already agreed to the supply and fit of the hood to another car which subsequently didnt happen (but for different reasons) - the dealer then didnt need to process a new warranty claim for your car - they simply used the exisiting accepted claim.

I think it's just a case of you were in the right place at the right time (it's all about supply and demand  s;) s;)  )

[heathstimpson]

That may be the case but if so they told me a few lies. It took a long time for the agreement and they told me that they thought it would be rejected. They outsourced to the local Aston Martin hood specialists and the labour cost quoted from them was questioned by the warrenty department along with the reasons for outsourcing.

[MRMike]

I have pm'ed you further details. If warrenty paid for mine which is the same age and same circumstance, they should pay for yours  s:? :? s:?

Heath,

I think you will find the reason Toyota MK did yours was 'cause they were stuck with a hood (I believe Kris posted something about them having the hood a while back) that they had ordered and couldnt return to MrT (probably because they had already claimed the labour for fitting it under warranty to someone elses car)

MRMike,

Is there any reason that you are not pushing the insurance company to get this resolved - the damage occured accidentaly (it's not as if you deliberately smashed the screen) so they have a duty under your policy to replace it. If the hood had been slashed they would have to take care of it. (This all assumes you have fully comp insurance)

Steve

The main reason I'm reticent to claim on my insurance, is that my insurance do not consider the rear screen to be 'windscreen' and as a result will not cover under the windscreen policy.  More to the point, I simply cannot afford to put a 2k claim through the insurance as although I have fully comprehensive insurance, with full NCD I don't have protected no claims.  There is a solution as I'm sure you can imagine, but i wouldn't post that in public  s:wink: :wink: s:wink:  However I'm still loathed to put a big claim like this through on principle.

Heath

I think the hood they had lying around had a big part to play in getting yours replaced under warranty.  I know you have a relationship with the garage as you purchased yours from there, but when I rang them they said that they could not do it under warranty.

[MRMike]

Well after much sabre rattling, and repeated phone calls to Toyota GB, they have agreed to cover the cost of replacing my roof!!

Laid it on rather thick about the garages less than helpful attitude, and being without a car for two weeks!

So relieved!   s:lol: :lol: s:lol:    s:lol: :lol: s:lol:

[Anonymous]

Mike

Pleased for you   s:D s:D

[Slacey]

Result!   s:D s:D

[heathstimpson]

Nice one Mike; the only problem with mine since fitting is a terrible rattle from the parcel shelf area. Its driving me mad!!!

[Anonymous]

I've got a rattle directly behind the drivers side seat on the parcel shelf, it stops if you put something heavyish on there.  

If you find what it is, please tell me

[heathstimpson]

I've got a rattle directly behind the drivers side seat on the parcel shelf, it stops if you put something heavyish on there.  

If you find what it is, please tell me

Will do. It was fine before the new hood was fitted, and as you say if I place my hand on the parcel shelf it stops.